Dear Jason,

I left a message with the Call Center this morning to have you contact me, which you returned in 10 minutes! Thank you for truly astounding me with your speedy inquiry as to how you could help.

Your listening, explanation, action, attention to detail, & follow-up all continued to astound me, as well as your upbeat attitude & amazing patience throughout our conversation.

I’m not sure you know this is far from the norm of typical service you get from most businesses, adding to it that this is the busiest time of the year.

Thank you for setting the example & giving me a reason not to give up on human nature.

Sincerely,

Hermine G.